Contact us before returning any item. Email peckhamcrystals@gmail.com with your order reference, the item name, delivery details and the reason for the return request.

For most online purchases, customers may have cancellation rights for a limited time. Some products may be excluded or limited, including personalised, perishable, opened, used, made-to-order or hygiene-sensitive products unless faulty, damaged or incorrectly supplied.

Items should be unused, in resaleable condition and returned with original packaging unless faulty. Return postage arrangements depend on the reason for return, the product type and the supplier or fulfilment instructions for that order.

Do not send goods back without return approval. Some products may need to go to the supplier fulfilment location rather than the shop address. We will confirm the correct return route after reviewing the order.

Return request and customer service address: Peckham Crystals, Shop-stocked items are fulfilled from Peckham Crystals, Unit 44, Rye Lane Market, 48 Rye Lane, Peckham, London SE15 5BY. Supplier-fulfilled items are dispatched from our approved fulfilment partner: AW Dropshipping, Affinity Park, Europa Drive, Sheffield, S9 1XT, United Kingdom..

If an item arrives damaged or incorrect, contact us as soon as possible with photographs of the packaging and item so we can assess a replacement, refund or supplier claim.